PRIMARY PURPOSE OF THE JOB
Crisis Specialists answer calls and electronic messaging for RMCP crisis lines, a suicide prevention hotline in Colorado, RMCP program-specific lines, and RMCP LiveConnect customers. Crisis Specialists rapidly evaluate complex behavioral health situations then develop, recommend, and support appropriate telephonic crisis interventions to be implemented with individual clients, their families, and a wide variety of community helpers, including law enforcement and EMS personnel.
Training for this position will be provided in a classroom-based setting with other Behavioral Health Crisis Specialists. The training will start on Monday, October 4th, and run 12 pm-7 pm Mon-Friday for the first 3-4 weeks. You must live in Colorado, attend the on-site training without interruption. After 90 days of employment, you can apply to work off-site.
– Receive incoming calls and electronic messages from clients, families, law enforcement, and other community helpers.
– Assess situations and behaviors as presented.
– When required, provide suicide and homicide risk assessments telephonically.
– When required, counsel, negotiate, mediate, and intervene with clients to defuse crisis intensity and prevent self-harm or harm to others.
– Determine and recommend appropriate interventions and deliver crisis interventions.
– Provide information and referrals to available community programs, as may be indicated.
– Initiate follow-up communication to check on client welfare and encourage service linkage.
– Maintain accurate and current crisis contact documentation; maintain confidentiality.
– Maintain systems for measuring necessary aspects of operational management and evaluation.
– Support the recovery and strengths of our callers, their families, community helpers, and other RMCP staff members.
– Support a positive and effective working environment, representing the organization in a positive way internally and externally.
– Participate in individual/group supervisions and complete internal training.
LEVEL OF ACCOUNTABILITY, DECISION-MAKING, AND JUDGMENT
All Crisis Specialists are required to exercise some degree of independent judgment within the bounds of professional ethics, organizational policies and procedures, and community standards of care. Crisis Specialists are accountable to the Crisis Line management and leadership staff at RMCP. It is critical that employees demonstrate a strong ability to quickly learn operational and clinical protocols, be proactive in maintaining such knowledge, and perform in a highly independent manner in performing tasks that are required of them.
QUALIFICATIONS: TRAINING, LICENSURE, AND EXPERIENCE RMCP is strongly committed to maintaining a diverse multicultural staff and encourages applications from all qualified candidates, including applicants who may self-identify as having experienced symptoms of mental illness or substance abuse.
– Bachelor’s degree or equivalent non-U.S. degree (psychology or related field preferred)
– Demonstrated skills and/or knowledge of clinical assessment, crisis intervention techniques, and/or treatment planning
– Combination of skills and education may be considered in lieu of experience
– Ability to efficiently learn, maintain and demonstrate mastery of crisis and operational protocols.
– Ability to exercise excellent independent judgment with minimal direct supervision.
– Excellent oral and written communication skills and familiarity with computer use.
– Knowledge of substance abuse, mental health, and recovery issues and principles.
– Knowledge of issues pertinent to survivors of violence and abuse.
– Eagerness for professional and personal growth opportunities.
– Flexible schedule, availability to work holidays and weekends
Preferred candidates will possess one or more of these attributes:
– Knowledge of and experience in the mental health and substance abuse treatment systems of the Denver area.
– 1-2 years of experience in a customer service role or call center environment
– Credentials as a CAC or LAC.
– Post-degree experience in providing emergency mental health services.
– Cultural competence in working with a variety of populations.
These positions require the ability to engage in phone conversations and internal meetings. Incumbents must be able to sit for extended periods and have the ability to move about the office by walking or with adaptive equipment. Fine motor skills are required to operate computers, telephones, and other standard office equipment. Incumbents must have the cognitive ability to correctly interpret speech and written materials in English, use simple arithmetic, and create and use keywords to conduct successful Web-based searches. RMCP is committed to providing an accessible workplace. Reasonable accommodations will be provided upon request.
*$1/hr Increase may be available after 6 months and annual increases thereafter.
**We also offer a pay differential for evening and overnight shifts.
The Call Center operates 24 hours a day, 7 days a week. RMCP strives to create regular schedules for Full-Time employees and Part-Time staff, and staff may also be designated to a PRN (as-needed) capacity. Management or supervisory staff is solely responsible for determining when, or if, a staff member is needed to cover a shift. Often, the staff is expected to work outside of daytime business hours, including weekends and holidays.
Finalists for these positions may be required to date of birth, and social security numbers prior to employment for the purpose of background and criminal record checks. Any offers of employment are contingent on the successful background and record checks.
WE ARE COMMITTED TO PRINCIPLES OF EQUAL EMPLOYMENT OPPORTUNITY
RMCP is dedicated to the principles of equal employment opportunity. RMCP prohibits unlawful discrimination against applicants or employees on the basis of age 40 and over, race, color, national origin, sex, marital status, religion, disability, military/veteran status, sexual orientation (including transgender status), genetic information, or any other applicable status protected by state or local law. RMCP is committed to making employment decisions based on valid job-related requirements.